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    4场进球怎么才算中奖: 希尼尔翻译公司ISO9001职责和权限

      


    职责和权限

    1   目的

     对公司内的职能及其相互关系予以规定和沟通,以促进有效的管理。

    2   范围

    适用于公司内对质量管理体系有关的各职能部门和有关人员的职责、权限的规定。

    3   职责和权限

    3.1    总经理

    1)全面领导我公司的日常工作,向全公司传达满足顾客和法律、法规的重要性;

    2)制定质量方针和质量目标;

         3)确保对质量管理体系进行策划,以满足质量目标以及质量管理体系的总要求

    4)主持管理评审;

    5)提供确保质量管理体系运行所必须的资源;

    6)规定各部门的职能、各岗位的职责和权限,任命管理者代表;

    7)负责对外合同的审定;

    8)负责重大客户的沟通、项目审批。

    3.2  管理者代表

     1)代表总经理行使质量管理职能,向总经理负责。

     2)确保质量管理体系所需的过程得到建立、实施和保持。

     3)向总经理报告质量管理体系的业绩和任何改进的需求。

     4)主持公司内质量管理体系审核, 处理协调公司内质量管理体系审核中发生的质量问题,监督有关部门采取纠正和预防措施。

     5)代表我公司与外部认证机构联络,向客户提供质量保证。

     6)向总经理汇报质量管理体系运行情况,协助总经理组织实施管理评审工作。

    7)确保在整个组织内提高满足顾客要求的意识。

    3.3  业务部

    1)进行市场开发,明确产品要求并评审,负责与顾客及供方进行沟通联系;

    2)负责评价、选择供方,将顾客要求传达给供方,做好相关销售服务;

    3)负责对采购和出库货物进行验收,必要时协助顾客现场验收和服务;

    4)负责对顾客财产进行管理;

    5)负责对不合格品的处置,必要时报总经理批准;

    6)负责对顾客满意度进行调查和分析及相关服务、抱怨投诉处理;

    7)负责监视和测量设备的管理。

    3.4  办公室

    1)负责公司文件的管理、公文送批、外来文件的登记、送批、分发和处理;

    2)负责档案管理;

    3)负责外来人员接待工作;

    4)负责安排每周的工作例会,并做好会议记录;

    5)负责培训计划的编制、培训实施的监督考核;

    6)负责公司办公设施的维护和保养及工作环境的管理;

    7)负责办公用品采购计划的编制及采购实施;

    8)负责公司质量管理体系日常运行监视和测量、人员绩效考核工作;

    9)负责信息数据收集与分析;

    10)负责纠正措施和预防措施的管理控制协调。

    4   职责和权限的沟通

    公司总经理明确各部门职责、权限并予以规定,通过会议、文件、培训等形式,使每个岗位及人员相互了解有关职责和权限,促进全公司质量管理体系的有效性。
    Responsibility and authority
    1. Purpose
    Provide for the regulation and communication of functions within the company and their interrelationships to promote effective management.
    2. area
    Applicable to the responsibilities and authorities of the various functional departments and related personnel related to the quality management system within the company.
    3 Responsibilities and authorities
    3.1 General Manager
    1) Fully lead the daily work of our company and convey the importance of satisfying customers, laws and regulations to the whole company;
    2) Develop quality policy and quality objectives;
         3) Ensure that the quality management system is planned to meet the quality objectives and the general requirements of the quality management system.
    4) Host management review;
    5) Provide the resources necessary to ensure the operation of the quality management system;
    6) stipulate the functions of each department, the duties and authorities of each position, and appoint management representatives;
    7) Responsible for the examination and approval of external contracts;
    8) Responsible for communication and project approval of major customers.
    3.2 Management representative
    1) Responsible for the general manager to perform quality management functions and be responsible to the general manager.
    2) Ensure that the processes required for the quality management system are established, implemented and maintained.
    3) Report the performance of the quality management system and any improvement needs to the general manager.
    4) Preside over the quality management system audit within the company, handle and coordinate the quality problems occurred in the quality management system audit within the company, and supervise the relevant departments to take corrective and preventive measures.
    5) On behalf of our company, we will contact the external certification body to provide quality assurance to our customers.
    6) Report the operation of the quality management system to the general manager and assist the general manager to organize the implementation of the management review.
    7) Ensure that awareness of meeting customer requirements is increased throughout the organization.
    3.3 Business Department
    1) Conduct market development, clarify product requirements and review, and be responsible for communicating with customers and suppliers;
    2) Responsible for evaluating, selecting suppliers, communicating customer requirements to suppliers, and doing relevant sales services;
    3) Responsible for the acceptance of the purchase and delivery of goods, and assist the customer on-site inspection and service if necessary;
    4) Responsible for the management of customer property;
    5) Responsible for the disposal of non-conforming products, and report to the general manager for approval if necessary;
    6) Responsible for the investigation and analysis of customer satisfaction and related services, complaints and complaints;
    7) Responsible for the management of monitoring and measuring equipment.
    3.4 Office
    1) Responsible for the management of company documents, the delivery of official documents, the registration, delivery, distribution and processing of foreign documents;
    2) Responsible for file management;
    3) Responsible for the reception work of outsiders;
    4) Responsible for arranging weekly work meetings and making meeting minutes;
    5) Responsible for the preparation and training of training programs;
    6) Responsible for the maintenance and maintenance of the company's office facilities and the management of the working environment;
    7) Responsible for the preparation and procurement implementation of the office supplies procurement plan;
    8) Responsible for the daily operation monitoring and measurement of the company's quality management system and personnel performance appraisal;
    9) Responsible for information data collection and analysis;
    10) Responsible for the coordination of management and control of corrective and preventive measures.
    4 Communication of duties and authorities
    The general manager of the company clarifies the duties and authorities of each department and stipulates them. Through meetings, documents, trainings, etc., each position and personnel can understand each other's duties and authorities and promote the effectiveness of the company's quality management system.

     

    青岛希尼尔翻译有限公司

    2019年2月14日

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